Privacy Policy
Effective Date: January 1, 2026
Valencia Mattress Care respects your privacy and is committed to protecting the personal information you share with us when requesting professional mattress and upholstery cleaning services in Valencia, Spain. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable data protection laws.
Information We Collect
When you contact Valencia Mattress Care to inquire about or book our residential cleaning services, we may collect the following types of personal information:
- Contact Details: Your name, email address, telephone number, and service address in Valencia or the surrounding Valencian Community.
- Service Information: Details about the type of cleaning service you require, the number of mattresses or upholstered items, preferred appointment dates, and any specific cleaning concerns or stain details you provide.
- Communication Records: Correspondence via email, phone, or contact forms submitted through our website.
- Technical Data: When you visit our website, we may automatically collect information such as your IP address, browser type, device information, pages visited, and time spent on our site through standard web server logs and analytics tools.
Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our site. Cookies are small text files stored on your device. We may use analytics tools to collect aggregated, anonymized data about site traffic and usage patterns. You can control or disable cookies through your browser settings, though some features of our website may not function optimally if cookies are disabled.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and provide information about our mattress and upholstery cleaning services.
- To schedule, confirm, and manage service appointments at your residence or rental property in Valencia.
- To communicate with you regarding service preparation tips, care advice, and follow-up after cleaning.
- To improve our website, services, and customer experience based on feedback and usage data.
- To comply with legal obligations and maintain records for business purposes.
We do not use your personal information for automated decision-making or profiling.
Sharing Your Information
Valencia Mattress Care does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may engage trusted third-party service providers to assist with website hosting, email communications, or scheduling tools. These processors are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Valencia Mattress Care, our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and communication history may be kept for a reasonable period to address follow-up questions, warranty matters, or legal obligations. Once no longer needed, we will securely delete or anonymize your data.
Your Rights
Under the General Data Protection Regulation (GDPR) and Spanish data protection laws, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may ask us to correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal data, subject to legal or contractual retention requirements.
- Restriction: You may request that we limit the processing of your data in certain circumstances.
- Objection: You may object to our processing of your personal information for specific purposes.
- Data Portability: You may request a copy of your data in a structured, commonly used format.
- Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if you believe your data protection rights have been violated.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your personal information is primarily processed and stored within the European Union. If we transfer data outside the EU, we will ensure appropriate safeguards are in place in accordance with GDPR requirements.
Children's Privacy
Our services are directed at adults seeking residential cleaning services. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
Valencia Mattress Care may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: hello@acapulcoairline.com
Phone: +34 697 229 004
We are committed to addressing your inquiries and resolving any privacy-related issues in a timely and transparent manner.